Our Story

Leon Aldridge, Alex & Ben Hawkins, the co-founders of SinglePoint Calls, combine a passion for creating bespoke solutions with an innovative and individual approach.

The aim was to create cost effective services which exceed the expectations and requirements of all our clients with innovation and creativity.

After years of working for various businesses and outsourcing telephone calls and administrative tasks, we decided to create something exceptional.

Our mission?

To be the best-kept secret behind seamless client interactions.

SinglePoint Calls A Trusted Telephone Answering Service

Our Team

Dedicated PAs

The most important important people in our business!

Our dedicated PAs are our frontline heroes, ensuring every call is answered promptly and with care and professionalism.

Team Leaders

Guiding our call handlers and focusing on service standards

Our Team Leaders will lead by example providing mentorship and support.

Kat

People & Development Manager

Focusing on continuous improvement, training and making sure we are always providing the best team possible!

Lucy

Operations Manager

With incredible organisational skills and attention to detail Lucy makes sure everything is running smoothly and efficiently.

Jon

Head of Operations

Making sure SinglePoint runs like clockwork 24 hours per day 7 days per week 365 days per year.

Leon

Managing Director

Keeping SinglePoint right on the forefront of the latest technology, Leon steers SinglePoint Calls toward success and our vision for the future.

Alex & Ben

Director

Long standing experience in helping people and businesses across the country, Alex and Ben make sure we are always focused on doing the right thing.

Our Milestones

In just 24 months, we’ve achieved remarkable milestones:

  • The seed of an idea

    Creating an outsourced Telephone Answering Service.

    November 2022
  • SinglePoint Calls Launch

    SinglePoint Calls was created!

    December 2022
  • Moving In

    We moved into our new office premises.

    January 2023
  • First Contract Secured

    Secured our first contract and welcomed 16 call handlers to the team.

    February 2023
  • Team Expansion

    Our team expanded to 38+ skilled call handlers.

    June 2023
  • Investing in Development

    Appointed a Learning and Development Manager.

    August 2023
  • Certification & Community Sponsorship

    Achieved Cyber Essentials Certification and proudly sponsored DavFest & Daventry Rugby Club.

    December 2023
  • Phone System Upgrade

    Upgraded our phone system, handling a staggering 280,000 calls in our first year.

    February 2024
  • Growing Leadership

    Welcomed our Operations Manager.

    March 2024
  • Online Presence Established

    Launch of our new website.

    May 2024
  • New Accreditations

    Gained our ISO 27001 & ISO 9001.

    June 2024
  • Moved into a Larger Office Premise

    More room for call handlers and innovation.

    October 2024

What Next?

Supporting More Businesses

Our goal is to be the go-to partner for businesses seeking seamless communication solutions.

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UK Based Telephone Answering Service That you can Trust