At SinglePoint Calls we operate as an extension of your business, ensuring that every call is answered promptly, professionally and in your company name. This allows you to concentrate on the crucial elements of your company. We provide a small team who you get to know and trust, integrating your company’s core values into our service. This seamless approach means that when a client calls you they leave happy.
With our commitment to a 100% call acceptance rate, you can have peace of mind knowing that every lead is captured and each enquiry is either addressed or routed to the appropriate person.
Telephone answering services are tailored to meet the unique requirements of each business, so pricing will vary based on your specific needs. Our packages begin at just £15 for 20 minutes of service. To help you determine the best fit, we offer a 14-day free trial, allowing you to experience our services and find the perfect package for your business.
Our trained PAs provide consistent and professional responses to callers, helping you maintain a positive image of your business. Answered in your company name by a person who you get to know and trust means you get enhanced levels of customer service to your clients.
Other benefits include:
Getting started with us is easy! Just call us at 0333 2426 991 or email hello@singlepointcalls.co.uk. Share your call-handling preferences and we can have your calls professionally managed within hours!
Setting up the service is a very simple process. A quick call with our team and we can have your account set up and calls answered within a few hours.
Getting your calls to come through to us really straight forward and we will help you to do this. Your existing phone system forwards incoming calls to us, you can choose to send us all of your calls or simply divert the calls that you don’t answer. Our team are on hand to help get this set up for you.
Yes! We can provide any UK area code, 033 or 0300 numbers. Whichever type of number would suit your business we can help. Give us a call and we will send over some for you to choose from.
If you need to pause or cancel your subscription, you can do that at any time simply call us at 0333 2421 996 and we will help.
Privacy of information is of uppermost importance to us. Our privacy policy can be found here.
Absolutely, our operators are thoroughly trained to handle sensitive information with the highest level of confidence and professionalism. Our in-house training includes detailed modules on maintaining privacy and confidentiality as well as ensuring they are up to date on relevant data protection laws such as GDPR (General Data Protection Regulation) and PCI DSS (Payment Card Industry Data Security Standard). This ensures they understand the legal requirements for handling sensitive information across different industries.
There really is no need to worry about peak times – we’ve got it covered! Our service can handle multiple calls simultaneously, ensuring your lines are always open.
We tailor all greetings and instructions to perfectly align with your business needs and brand image. Plus, you can update them anytime to keep things fresh and relevant!
Absolutely! We can provide reports and call analytics via email, and you can also access this information anytime through our online portal, allowing you to monitor your usage from anywhere, at your convenience.
Our packages are completely flexible, it means we can find the most cost effective solution based on your call volumes. If you encounter a surge in call volume, or things go quiet for a while you can easily change package by contacting us at any time.
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